About Your Trusted Middletown Roofing Contractors
Thank you for considering Serrano II Inc. I would like to take this opportunity to introduce you to our company. On our website, you will find information which illustrates both the quality of our workmanship and the diversity of the services that we offer. We place great emphasis on exceptional workmanship, customer satisfaction, and job performance.
My father Ovid Sr. opened Serrano Carpentry back in 1968. He built deck additions, installed windows and doors. I worked with him summer and weekends learning the trade, and when I turned 19 I opened my own company, Serrano II Inc.
My father and I decided many years ago we were better off hiring good people, paying and training them well. We use the best materials available and follow recommended application procedures, rather than dealing with the problems that cutting corners causes. In our opinion, quality means that we will be honest in advising your needs, rather than overlooking important aspects for the job just to keep the price down. We try to familiarize our customers with the products we will be using and we are up-front regarding options such as style and price choices.
Most improvements to your home are viewed as long term investments rather than expenses. It is our desire to warrant your future home improvements should you have further projects in years to come. We also offer a labor and materials guarantee.
In our opinion, service means that our friendly office staff will schedule your appointment for an inspection at a specific time, and we will be there on time or early. In most cases, we will be able to give you a price on the scope of work on the first visit. Once the scope is agreed upon we will communicate the expected schedule, permitting info, schedule of inspection, dumpster deliveries to you.
Our courteous crew will be on your job as scheduled. When work on your property begins, we will return daily until the job is finished, rather than “pulling-off” to go to another job. Our crew will work efficiently and respectfully and will clean the job site before leaving at the end of the day. It is also our goal to enhance the beauty and value of your property.
We appreciate this opportunity to do business with you. Your job is important to us; we will take a personal interest in it because we believe that our current and future success is built upon the good will of our satisfied customers.
Thank you again. We look forward to hearing from you soon.
Sincerely,
Ovid Figueroa Jr.
